Sending your Flowmeter or Controller for Repair/Calibration

The following information will help you send your instrument to our Factory Service Center and insure that your order is processed accurately and promptly. 

Please package your instruments carefully in a sturdy, foam-packed carton.  (Packaging “peanuts” will not sufficiently protect your instrument from shipping damage).  Include a packing list of any accessories, cables, power supplies, etc. that you are including in your shipment.  Please note that often we can also calibrate non-Sierra flow meters and controllers – please contact us for details.

Sierra is not always able to provide a fixed quotation prior to a full factory evaluation because in addition to routine calibration, upgrade or repair, quotations depend on the type of gas, flow range, operating temperature and operating pressure.  In most cases, we will perform a full evaluation and send you a fixed quotation within 48 business hours.  Please note that if our quotation is not accepted, an evaluation charge may apply.

CAUTION!  For the safety of our employees, Sierra will NOT accept shipment of instruments that have been exposed to corrosive, radioactive or hazardous gasses or liquids.  If  you have any questions or concerns about a shipment, please contact us.

Return Instructions

North America Factory Service Center
(Serving all locations other than Europe, Africa and the Middle East: See Below)

» Download the Return Materials Authorization (RMA) from this site.  (If you cannot download this form, contact the Factory Service Center).

1. Fill in the blanks on the form as completely as possible, using only one form for all of your instruments. 
2. Submit the form and print a copy.
3. Place the printed form in the box with the instrument and ship to the following address:

Sierra Instruments

5 Harris Court, Building L

Monterey, California  93940

Further questions about sending your units may be addressed to service@sierrainstruments.com
called in to 800-866-0200, or faxed to 831-373-2414.

 

European Factory Service Center
(Europe, Africa and the Middle East)

• Download the Repair Return Sheet from this site.
• Print the form and fill in the blanks as completely as possible.
• Place the completed form in the box with the instrument and ship to the following address:

Sierra Instruments
(Attention Service Department)

Bijlmansweid 2

1934RE Egmond aan den Hoef

The Netherlands

Further questions may be addressed to service@sierra-instruments.nl, called in to +31 72 5071400, or faxed to +31 72 507 1401.