Great Service Starts With YOU!
Making You Happy is What We're About...
Let's Get Started...
Let Us Manage Your Assets
Sierra will assure your meters and controllers are always in calibration because providing the highest product performance is our goal. To easily manage your units for repair and recalibration, use your Sierra Online Account to submit your product for Return Materials Authorization (RMA). All you have to do is ship us the unit. We’ll send you automated status updates along the way and ship your unit back quickly. With our automated service reminder program. For all these time-saving benefits, create or login to your Sierra Account today.
Get Started Now-Six Step Process
Step 1 Create or login to your Sierra Account (submit RMA, track open orders, view history, manage your repairs)
Step 2 Submit Return Materials Authorization (RMA) and receive an email confirmation
Step 3 Send your product to Sierra with RMA paperwork (generated for you online)
Step 4 Receive a quote after 72 hours
Step 5 Get repaired/recalibrated product back 14 days or sooner
Our Customer Support Team
We have a staff of highly motivated experts ready to assist you. Contact us...
It's ALL about YOU!
Sierra President, Matthew Olin explains, "We're a private, family-owned company and our beliefs influence the way we do business, from the top to the bottom. So, providing personalized and customized service is central to our culture. If we make a mistake, we admit it and get it right. We've worked hard to establish credibility with our customers, and it's paramount that we do everything we can to maintain it. The bottom line is that great service starts with you and making you happy is what we're all about." Learn More about our Service Capabilities.
"Being in this industry for over 40 years," explains Sierra President Matthew Olin, "we value the fact that our customers need it yesterday. When customers call us, we know the need is urgent. We put a high value on the urgency that's inherent in the flow calibration and repair industry. Everyone at Sierra works hard to turn things around quickly. Our many global locations help us streamline logistics and route customers to the closest service center in North America, Europe or Asia. We get service and repair work from competitors because the highest quality calibration just wasn't getting done. We step in and get it done!"
Factory Direct-Low Overhead
"We maintain a lean, very competitive operation that often runs 24-hours a day if necessary," explains Sierra President Matthew Olin. "This efficiency and productivity means competitive prices. And because we are the manufacturer, we can give you timely responses to questions and draw from over 40 years of flow calibration and manufacturing expertise. With factory-direct service, our team also has the resources to service your instrument quickly and without the hassle of dealing with a third party, thus maximizing your up-time," explains Olin.
We have Flow Centers of Excellence in USA, Holland and China with an additional five Authorized Service Centers located in Korea, Singapore, India, Brazil, and Mexico. View Global Authorized Service Centers. Our global capability includes over fifty flow calibration assets ranging from high temperature wind tunnels, closed loop gas calibration systems, primary standard piston provers and bell provers--all traceable to national standards laboratories such as NIST in accordance to Guide 25.